- Voucher is valid for 3 years from the date of purchase, in accordance with South African Consumer Protection Act regulations, unless stipulated otherwise.
- No children under 16 years of age permitted.
- A 24 hour notice period is required for cancellation and rescheduling. Should cancellation/rescheduling not be made in time, full treatment fee will apply and voucher will be seen as redeemed.
- Vouchers that have any specific treatments, promotions or discount specified on the voucher may not be used to purchase any promotions, memberships, or discounted items of any kind. Unless stipulated otherwise.
- Monetary (Full Price) Vouchers may be used to purchase products. Vouchers purchased at a discounted rate, promotion or complimentary are not eligible for product purchases. Vouchers must be presented at the time of purchase and are subject to verification. This policy is subject to change at the discretion of Life Day Spa.
- Voucher proof is required prior to any acceptance of or scheduling of a booking.
- Voucher redemption is subject to availability. We recommend booking well in advance to secure your preferred date and time.
- If the value of the voucher exceeds the cost of the treatment or product, no cash or credit will be issued for the balance. The remaining value will remain on the voucher for future use, subject to the expiry date.
- Where a Spa has complimentary facilities, please note these are not available to clients who only have grooming treatments i.e. Manicure/Pedicure and waxing. Use of facilities can be purchased for an additional cost for the day.
- All prices and treatments are subject to change without notice – A voucher’s value will be evaluated based on the date the voucher was purchased and the cost of the treatment at that time. The holder of the voucher will be liable for any shortfall on the new price of the treatment on the day that the voucher is presented or if the treatment is no longer available.
- Vouchers are inclusive of VAT but do not cover gratuities or additional fees unless explicitly stated.
- Life Day Spa is not responsible for lost, stolen, or damaged vouchers. Replacement of lost or stolen vouchers will not be facilitated.
- Vouchers are non-refundable.
- Upgrades are allowed at an additional cost.